Privacy Policy

In accordance with Kişisel Verilerin Korunması Kanunu 6698 (Law Regarding the Protection of Personal Data no. 6698, henceforth "KVKK"), Sevan Bıçakçı Mücevher Tasarım ve Ticaret Anonim Şirketi (Sevan Bıçakçı Jewelry Design and Trade Joint Stock company, henceforth "Company”), may process your personal information within the framework described below, in the capacity of a Data Controller.

Purposes and Legal Reasons for Processing Personal Data

Your personal data may be used for the following reasons, in accordance with the law and in good faith, for specific, clear and legitimate purposes, in a limited, measured and necessary manner:

To process the sale of goods and services,
For after-sales support services related to goods and services provided,
To help promote customer satisfaction,
For customer relationship management processes,
To follow up requests and complaints,
To manage membership processes,
To manage advertising, campaign, promotion and information processes,
To manage the marketing of products and services,
To conduct market analysis,
To manage processes ensuring customer retention,
To ensure the security of the physical storefront and space,
To manage information security processes,
To manage access authorization,
To store and archive properly,
To ensure contractual agreements,
To ensure finances and financial processes are undertaken properly,

In order to provide you with better quality products and services, your shopping details will be processed in accordance with the personal data processing conditions specified in Article 5 of the KVKK, for the reasons required by the relevant legislation and company operational procedures within the limits of the law.

Regarding the Transfer of Personal Data

Your personal data may be transferred to the administrative and official authorities to which they are legally required to be transferred, due to legal obligations and within the framework of legal limits. They may also be transferred to our domestic or foreign business partners with whom we receive services and with whom we cooperate to carry out our business, and to domestic and foreign third parties who receive services.

Methods of Collection of Your Personal Data

Your personal data may be collected by our Company or by legal entities or persons on behalf of our Company, verbally, in writing or electronically. The methods that may be used are listed, but not limited to, the following:

Order forms and personal information forms that you fill in either electronically or physically,
Membership on our website
Various contracts you have signed with our Company and e-mails, faxes and letters you have sent to our Company,
Our customer service channels, including our employees, digital marketing channels, and our call center,
Membership agreements and other agreements, campaigns, applications, forms, and offers,
Communication requests and information requests sent from our website,
Cookies used to recognize you on our website,
Our dealers, future franchises and other sales networks.

Data Owner's Rights

Your rights pursuant to Article 11 of the KVKK: By contacting us, you have the rights to do the following regarding your personal data:

a) Discover whether it has been processed or not,
b) Request whether the information has been processed,
c) Discover why it has been processed and whether it has been processed in accordance with this purpose,
d) Discover whether it has been transferred to 3rd parties within Turkey or abroad,
e) Request correction if the data is either incomplete or incorrectly processed
f) Request deletion / destruction of the data within the framework of the conditions stipulated in Article 7 of the KVKK,
g) Request notification of the transactions made pursuant to subparagraphs (d) and (e) above, to third parties to whom it has been transferred,
h) Object to results against you due to analysis performed exclusively by automated systems,
i) If you suffer damage due to unlawful processing, you have the right to demand compensation fort his damage.

In addition, the Data Owner has the right to object to this result if the processed data is analyzed exclusively through automated systems, to object to this result, and to demand compensation for damages caused in the case of unlawful processing of personal data and the damage unincurred as a result.

Complaints made by Data Owners, whose Personal Data are processed by Sevan Bıçakçı Mücevher Tasarım ve Ticaret A.Ş., will be answered and finalized as soon as possible and within 30 days at the most.

Pursuant to paragraph 1 of Article 13 of the KVKK, you may submit your request in writing to exercise your above-mentioned rights, in person with proper identification, through a notary public, by means of a notary public provided that a notarized power of attorney is submitted, in writing, by the Data Owner as defined in the Electronic Signature Law No. 5070. You can send it by signing with a "secure electronic signature" and sending it to the e-mail address specified below.

Data Controller: Sevan Bıçakçı Mücevher Tasarım ve Ticaret A.Ş.
Address: Mollafenari Mah. Gazisinanpaşa Sok. No:12 Fatih / İstanbul
E-mail address: info@sevanbicakci.com

Please click for the Data Owner Application Form